Frequently Asked Questions
Am I eligible to use On-Demand Virtual Visits?
Yes, if you have major commercial insurance. Not available to Medicare, Medicaid, NorthShore HMO, or uninsured patients.
How much does it cost?
Insurance is billed like an in-person visit. Standard co-pays and deductibles apply. No extra telehealth fees.
What are the hours for On-Demand Visits?
Monday–Thursday: 7:30 AM – 4:30 PM CT
Friday: 7:30 AM – 12:00 PM CT
You can register anytime! After-hours visits will be seen the next business day.
How do I start a virtual visit?
Click “Start Your Virtual Visit” and complete a short registration. You’ll enter a secure waiting room to be seen next.
Do I need to download an app?
No. Just use your phone, tablet, or computer browser. We’ll guide you step-by-step.